Company Profile
Hi there!
I’m Donna Dark – your guiding light for organisational governance across our the care ecosystem of health and human services.
But what does that mean for you?
As a bespoke consultancy, I personally guide you through the intricacies of developing systems, policies, and frameworks for effective and efficient governance.
The key to governance success is everyone on your team understands their roles and responsibilities – where they fit and how they relate – on a day-to-day basis as well as in the long term. By increasing you and your team’s confidence and capabilities, you can operate more efficiently, improve accountability and achieve your purpose with minimal ship-sinking icebergs along the journey.
My goal is to help your business reach a better place, so you can self-monitor, identify and act on governance issues independently… All while steering the ship in the right direction!
This is why I offer learning through online self-paced workshops on a range of governance topics to assist your teams improve their performance and prepare them for the future.
I also offer virtual or desktop system policy reviews to help you recognise risk, highlight achievements, and formulate an appropriate action plan.
What I also enjoy is spending time 1:1 with individuals who would like support from a mentor who has experienced many governance challenges!
My Areas of Expertise
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Organisational Governance
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Process Improvement
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Policy Development
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Quality Management
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Enterprise Risk Management
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Change Management
Core Services I Offer
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Desktop or virtual reviews for organisations that want to move from compliance to excellence
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Self-directed learning packages designed for people who would like to learn and apply good governance.
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Mentoring managers and leaders to improve their governance skills and knowledge
So how did I become a guiding light for businesses like yours?
While I currently assist aged care, disability, and primary health providers as a specialist consultant, I previously worked within the health and human services in a variety of roles.
I started my career as an allied health professional in the areas of brain injury respite and residential aged care, and later worked as a Care Coordinator on the first National COAG Trial of aged care community care coordination. Following my Master of Business Administration, I applied my interest in quality management and risk management to the residential aged care sector as it underwent its initial reform and first national accreditation program in the early 2000s.
After working as a quality and risk manager, I held governance related senior management roles within large aged care organisations and retirement living providers to implement systems and transfer knowledge across strategic, tactical, and local levels.
This provided me with experience in key governance areas such as internal audit, risk management, critical incident investigation, policy governance, business continuity, record management, and general insurance for organisations operating in New South Wales, ACT and Queensland.
As a specialist consultant I have assisted businesses with a variety of projects, such as
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Corporate and clinical governance workshops
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Clinical and corporate framework development
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Research and stakeholder engagement for funding opportunities
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Policy governance framework development
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Bespoke reviews to support aged care, retirement living and disability accreditation
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NDIS Compliance Reviews (as an independent consultant)
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Development and execution of transition plans for residential care acquisitions
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High risk incident investigations
Do you need help navigating your governance roles and responsibilities? Book a free introductory call with me!
Qualifications & Professional Development
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Bachelor of Science
(Human Movement Science) -
Certificate IV Human Resources Management
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Master of Business Administration (with Merit)
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Graduate Diploma
(Occupational Health and Safety) -
Advanced Diploma Governance, Risk and Compliance (completing)
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Master of Business
(Research Coursework)
Memberships & Affiliations
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Risk Management Institute of Australasia (RMIA)
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Institute of Internal Auditors Australia
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Governance Institute of Australia - Fellow
